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Shipping products is the least of what we can do.


At ScanSource, we believe we can always do more for our customers—so we go the extra mile with our broad range of customer-support offerings. From flexible financing options designed to optimize your cash flow, to the best technical support in the channel, to customer support that redefines your expectations, we’re with you every step of the sale.

Tech Support


At ScanSource, we provide award-winning, pre-sale technical support on every product we sell. Our Mitel and heritage ShoreTel-certified technicians have the answers you need to get up and running.

Contact our technical support team at 877.847.7000 X4095. Our staff is available from 8:30 am until 8:00 pm ET. Or, you can email us: TechSupport@ScanSourceCommunications.com

Our tech support department includes:

  • Vendor and industry-certified systems engineers
  • Pre-sale support on heritage ShoreTel and Mitel products
  • State-of-the-art unified communications lab
  • 3:1 ratio of sales to technicians; seated next to sales
  • Consistent achievement of high customer satisfaction
  • We maintain a 93% deflection rate across all our manufacturing partners (only 7% of our cases require escalation to vendor’s tech support team)
  • Wide range of support experience and certifications
  • Technical lab for problem resolution and interop testing

Enablement Specialist


We have a Mitel-dedicated team of enablement specialists who do just about everything. They open up more doors for you, in addition to helping with the onboarding process, marketing efforts, and much more.

The enablement specialist is responsible for recruitment and enablement of new and current reseller partners, internal sales support, and vendor relationships.

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Start leveraging the benefits only ScanSource can offer. Click here to start selling Mitel with us.