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Cisco Collaboration Professional Services with ZCare

When you partner with ScanSource, you have access to an outstanding service program that extends across the full lifecycle of your Cisco collaboration technology deployment, including voice, video and web conferencing, contact center, instant messaging, and presence. We act as an extension of your team, or can transfer skills to your own team, making you more competitive.

You will benefit from our unique approach to professional services that guarantees your success and your customer’s satisfaction (whether it’s for a new or expansion project). From early-stage project planning and assessment, to on-site engineering, project management, training, contract management support, and technical support, our ZCare Services are an end-to-end professional services solution across the full lifecycle of your collaboration deployment. Whether you need to implement, expand or optimize your system, ZCare Professional Services can accelerate your success by minimizing risk and maximizing system uptime and usability.


How ZCare Services Benefit Business

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Measurable value, rapid ROI: Free- and fixed- cost services across the entire deployment lifecycle!
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Nationwide, domestic team with more than 25 years of collaboration technology and technical support experience, and are Cisco partner support services certified.
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Dedicated services sales team works alongside the ZCare Services experts to understand your account from all angles!

ZCare Professional Services Include:

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Summary of Services

PLANNING AND DESIGN SERVICES
Guarantee project success with a thorough kickoff, including a review of the solution design, implementation steps, existing and new hardware viability
Customer Network Review
Network Architecture Design
Mass Endpoint Architecture Design
IMPLEMENTATION SERVICES
Ensure an on-time, on-budget deployment with expert on-site services that enable your administrators and users, and achieve your program goals
Installation
Software Management
Dial Plans
Training
OPERATING SERVICES
Ensure maximum system uptime and usability with services that make ongoing management of your system cost-effective
Cisco-Branded Services
ZCare Technical and Contract Support
ZCare Managed Service Program
Proactive Notification Maintenance Program
OPTIMIZATION SERVICES
Increase the return on your system investments by continuously adding enhanced functionality that also drives new efficiencies for your business
VCS (Video Communication Server) Optimization
TMS Optimization
VCS Clustering
ROI AND COLLABORATION SERVICES
Ensure ongoing success of every system through greater user adoption and satisfaction with expanded features, applications, and functionality
Usage and Adoption
BYOD Consultation
New Services Introduction

Explore More Resources for ZCare Services

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Why ZCare Services?
Get to know the value of our ZCare Services Team as an extension of your Collaboration business
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ZCare Service Overview Brochure
Overview of all ZCare Services, video test numbers and how to contact our ZCare Team
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Need ZCare Support?
Open a new ZCare support ticket or track an existing ticket on the fly