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MiContact Center Business rel 9.2 Installation and Maintenance (T-MICC-9.2-IM)

Location: Varies
Venue: Varies
Dates/Times: Varies
Registration Fee: $2,868.75

The Mitel Software Contact Center (MICC) Installation and Maintenance (I&M) course is a five-day, remote leader-led course that provides advanced hands-on training teaching you how to successfully install and maintain an enterprise-contact-center configuration. Covered installation and maintenance topics include contact-center-management ACD, multimedia, and IVR-routing-visual-workflow manager.

The Mitel Software Contact Center (MICC) Installation and Maintenance (I&M) course is a five-day, remote leader-led course that provides advanced hands-on training teaching you how to successfully install and maintain an enterprise-contact-center configuration. Covered installation and maintenance topics include contact-center-management ACD, multimedia, and IVR-routing-visual-workflow manager.

You will also gain a detailed understanding of the contact-center-management architecture, media-server configuration, performance of the telephone-system synchronization, and the best practices for maintaining your software. Once the course curriculum and exam have been completed, participants will receive a contact center I&M certificate.

Date Location
Time Register
September 14 - 18, 2020 Virtual 9:00 am to 4:00 pm ET Register Now
November 9 - 13, 2020 Virtual  9:00 am to 4:00 pm ET Register Now


Format: Remote-leader led

Audience:  technicians, engineers

Duration:  Five days

Prerequisites:  (recommended only, not required)

 

MiVoice Business rel 9.1 Core I&M Certification or MiVoice Business rel 9.1 Networking, Clustering, and Resiliency Certification

and

MiVoice Business Standalone ACD Certification

Equipment

Equipment requirements to attend remote leader-led class:
1 - Either a phone for calling in OR a PC capable of mic and speakers
2 - A computer to connect to the screen share and to an RDP that Mitel will provide

 

Additional Recommended Training

N/A

Terms and Conditions

The information contained in this document is subject to change without notice and should not be construed in any way as a commitment by MITEL NETWORKS or any of its affiliates or subsidiaries.